WHERE DO YOU SHIP FROM?

We ship from our fulfillment centers in the United States, Western Europe, and Eastern Asia. If the item you've purchased is out of stock at your nearest location, it will be shipped from the next closest location.

WHICH COUNTRY DO YOU SHIP TO? HOW LONG DOES IT TAKE?

We ship worldwide! Please see ourShipping Info page for more detail information.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately or before 8pm CST if you noticed that your shipping details are incorrect. Please note that we are unable to allow any amendments once your parcel has been dispatched. Should your parcel be returned to sender, we will be required to pass on a subsidized reshipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal, Visa, Mastercard, and American Express.

I PAID EXTRA FOR SHIPPING, WHEN WILL MY ORDER ARRIVE?

All orders will have tracking numbers and the shipping time is estimated at checkout.

*When you select Tracked And Insured Shipping at checkout, this bumps your order to the front of the line. Our supplier sends your order out before anyone else's*

MY SHIPMENT HAS BEEN DELAYED, CAN I HAVE A REFUND?

We do not offer refunds for delayed shipments unless your shipping time exceeds our displayed time frame by 10 business days since you ordered. 

Please see our Shipping Info page for more detail about shipping times.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible.Therefore, Cancellations are not available due to our quick turnaround time.Be sure to review and amend your order before you click “complete order."

WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS?

For most countries, you will not have to pay customs, but it depends on where you are located and if you order more than 1 item.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. 

As soon as you discover a fault, please contact us immediately with photos or a short video (within 7 days of receiving your order). If 7 days have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

If you need to contact us for any reason at all, please email us at support@ipetuniversal.com