We have a 30 day refund policy. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange with the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (there might be some exceptions depending on the products, please contact us at firstname.lastname@example.org for inquiries).
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Items Delay/Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Lost or Stolen Packages
iPetUniversal is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, iPetuniversal will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at firstname.lastname@example.org and we'd be happy to assist you with the process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.